Help Center

Get help before, during, or after the event.

GateFlow support is organized around the work people actually need to do: buy tickets, set up events, scan guests, and recover quickly when something goes wrong.

Customers

Find tickets, recover account access, understand Wallet Preview, or get help with an order. Start with password reset before support intervention.

Reset or Sign In

Organizers

Get help with event setup, media, ticket types, publishing, fees, and admissions.

Become an Organizer

Staff

Open the scanner, use manual lookup, handle duplicate tickets, and recover during event day.

Open Scanner

Common questions

Where are my tickets?

Can I buy without an account?

GateFlow is preparing guest checkout for live launch. For controlled beta, use the checkout email so tickets can be recovered later.

How do organizers get paid?

GateFlow is finalizing production Stripe Connect and payout reporting before live paid events.

What if a QR code will not scan?

Staff can use manual lookup by ticket, order, email, short code, or customer name.

Contact support

For account recovery, try password reset first. If support must perform an exceptional recovery action, GateFlow will verify your identity with a one-time code before any account, ticket, refund, or ownership change is approved.

For controlled beta support, email support@gateflowtickets.com with the event name, order number, ticket number, and screenshots if available.